Overview
Yablo is a customer communication and collaboration tool designed specifically for Microsoft 365, with the goal of streamlining inbox workflows and improving communication within teams. It seamlessly integrates with popular Microsoft 365 tools like Microsoft Outlook, Microsoft Teams, Planner, and To Do.
With Yablo, you can centralize all your customer communication channels, including user and shared mailboxes, live chat, and SMS, into a single tool for easy management. Yablo offers features such as team inbox management, tagging, assignment tracking, and advanced search capabilities to enhance team productivity and organization.
The aim of Yablo is to help teams stay on top of their customer conversations and tasks, enabling them to deliver exceptional customer service. By providing a unified platform for customer communication and collaboration, Yablo empowers teams to efficiently manage their customer interactions and provide a seamless experience to their customers.
The basics
This section gives you an overview of the basic concepts of Yablo. Start with these if you are new to Yablo.
Inboxes & Channels
Yablo organizes your customer's messages by utilizing channels associated with each inbox. These channels are communication sources, such as personal or shared mailboxes (e.g., support@yourcompany.com), live chat or SMS phone numbers. Channels allow you to centralize different communication sources into a single inbox, making it easier to manage similar messages in one place. You can connect multiple channels to a single inbox, providing flexibility in handling various types of messages efficiently.
Conversations
In Yablo, messages are grouped into conversations, which encompass the entire message thread, including all replies exchanged back and forth. Additionally, conversations can include internal notes that allow for sharing internal information or having discussions with your team within the context of the conversation. This helps to streamline communication and collaboration within your team, ensuring that all relevant information and discussions are in one single view.
Boards
In Yablo, boards are a powerful tool that aids in organizing conversations and promoting effective collaboration among team members. With boards, you can easily keep track of important messages and resolve inquiries efficiently. Boards consist of columns, and your conversations are represented as cards within these columns.
Assignments
To ensure efficient communication and avoid any missed messages, Yablo allows you to assign conversations to specific team members. Assigning conversations allows you to clearly identify the owner responsible for replying to a particular inquiry.