Introduction
Yablo Genius serves as a built-in AI assistant designed to streamline your workflow in handling incoming messages.
When manually managing a high-volume inbox, a significant amount of time is usually dedicated to processing incoming messages. Tasks include delegating messages to team members, establishing priorities and due dates, and applying tags.
Yablo Genius can automate this entire process for you. Leveraging AI capabilities, Yablo Genius is capable of setting priorities and due dates for conversations, assigning owners, applying tags, and generating message summaries.
Actions
This section describes the different actions that Yablo Genius can take on incoming messages.
Assign
Align the content of messages with the expertise and roles of your various team members. Specify the type of messages each team member should prioritize. Yablo Genius utilizes this information to determine the most suitable team member as the owner of the conversation.
Prioritize
Ensure that you and your team prioritize the most urgent customer requests promptly. Yablo Genius has the capability to automatically assess and prioritize incoming conversations based on the perceived urgency of each message.
Schedule
Avoid missing deadlines with Yablo Genius, which can extract potential due dates from incoming messages. For example, if a customer specifies a need for feedback by Thursday, the system can infer and set a corresponding due date for the conversation.
Summarize
Create a concise one-line summary of incoming messages, allowing you to quickly grasp the message's content without reading the entire text. This summary is displayed on the conversation card and at the top of the message, so it is always readily available.
Tag
Yablo Genius can also aid you by automatically assigning the most appropriate tags to your incoming conversations. You specify the list of tags available for selection, and Yablo Genius intelligently chooses the most suitable tags based on the content and intent of the message.
Get the most out of Auto-Tagging
Configure Yablo Genius
Configure Yablo Genius independently for each team inbox. To set up Yablo Genius for a specific team inbox, access that inbox and click on the "Yablo Genius" button in the toolbar. Alternatively, open the team inbox settings dialog and go to the "Yablo Genius" section.