Overview
Hit the Compose button at the top left of the screen whenever you want to start a new conversation. You can send messages from the different communication channels that you've connected to Yablo. Supported communication channels are email, live chat and SMS.
Compose message
Step 1
To compose a new message, click the Compose button at the top left of your screen.
Step 2
Compose your message in the popup window. If you close the window before you send the message, the conversation is saved as a draft conversation that will be added to the Drafts view in the sidebar.
You can use the following fields:
| Field | Description |
| From | Select the channel you would like to use to send your message from. The selected channel also determines the Inbox your message will be added to. |
| To | Select the contacts you would like to send this message to. |
| Cc | Select the contacts you would like to add to Cc. Note that this field is only available for email messages. |
| Bcc | Select the contacts you would like to add to Bcc. Note that this field is only available for email messages. |
| Subject | The subject of your message. |
Send message
Once you're ready, you can use the Send (or Send & Close) button to send your message. When expanding the Send button, there are different options you can choose from.
Send
This option sends the message and leaves the new conversation open. The new conversation will be visible in the open conversations of its inbox.
Send & Close
This option sends the message, but immediately closes the conversation. The new conversation will be added to the closed conversations of its inbox. Whenever a recipient replies to your message, the conversation automatically reopens.
Send & Snooze
This option sends the message and snoozes it until the selected time. The new conversation will be added to the snoozed conversations of its inbox. When the snooze ends, you will receive a notification and the message is added to the open conversations.